Customer EngineeringFull-Time
24/7 Technical Support Engineer (Tier-2)
India (Rotational Shifts)Experience: 2-4 Years₹6,00,000 - ₹9,50,000 PA
About the Role
Provide exceptional technical support for web hosting, DNS propagation, SSL certificates, email routing, and VPS troubleshooting.
Key Responsibilities
- Diagnose and resolve server tickets related to Apache, LiteSpeed, Nginx, and PHP errors
- Assist clients with email authentication issues (SPF, DKIM, DMARC) and spam filtering
- Perform live server health checks, resource monitoring, and backup restorations
Requirements & Experience
- Solid grounding in Linux CLI commands and LAMP/LEMP stack troubleshooting
- Strong communication skills and empathy for customer technical issues
- Previous web hosting company or MSP experience is strongly preferred
What We Offer
- Shift allowances and weekend coverage bonuses
- Clear internal promotion ladder into DevOps and Architecture roles